Our Team

Meet your local insurance experts.

Outstanding service starts with an outstanding team. Meet the professionals behind Pacific Crest Insurance – Coeur d’Alene.


Stephanie Nelson – Owner/Advisor – Business Insurance

StephanieStephanie Nelson, owner and agent literally grew up in the insurance business as the daughter of an independent agent in the Seattle area. Bringing 28 years of agency experience to Pacific Crest Insurance in Coeur d’Alene, Idaho, Stephanie is fully knowledgeable in consumer and business insurance lines and how it affects those living in North Idaho. Her expertise extends to all lines of insurance products as well. She loves helping people launch and grow their businesses and hearing how our staff have become our clients’ trusted advisors. Stephanie lives with her husband, Bob in Hayden where they enjoy many outdoor activities, the favorite being boat camping on Lake Pend Oreille. They also enjoy going to Priest Lake, exploring the St Joe River from the southern part of Lake Coeur d’Alene, and have been known to trek all the way to St. Maries. She has called the Coeur d’Alene area home since 1995 when she and Bob came here for ministry and never wanted to leave. She is mother to 3 grown children and grandmother to six grandchildren. She is involved in many leadership roles in her local church and is president of North Idaho Association of Health Underwriters (NAHU). She was awarded “Member of the Year” by NAHU in 2018.


Rick Croyle – Advisor – Business Insurance

Rick Croyle has been at Pacific Crest Insurance since February 2018 as Insurance Advisor and Strat Op Champion. He truly enjoys being able to help people find the right insurance coverage for their needs at a great price. He loves being a part of a team that is all about taking care of and serving our clients. Rick grew up in the Pacific Northwest and California. His family moved to the area when he was in junior high. He currently lives in Coeur d’Alene with his wife and 2 teenage sons. His grown daughter also lives in the area. They enjoy boating on Lake Coeur d’Alene and driving to Sandpoint for dinner once in a while. Rick was in the Marine Corps for four years and has been on mission trips to Haiti, Honduras and Mexico. He was also in charge of building the Lake City Community food bank. Rick’s secret talent is building WordPress websites. He volunteers as an usher, greeter, and growth track leader at his local church in Liberty Lake.


Karine Fitzmyers- Independent Insurance Advisor

KarineKarine Fitzmyers has recently joined Pacific Crest CDA as an Independent Insurance Agent after being a stay home mom for the past 13 years. Karine and her husband Peter moved to beautiful Northwest Idaho ten years ago after looking for a wholesome place within the great outdoors, with conservative values, a patriotic feel, a love for family and faith in order to better raise their three boys Wyatt age 12, Mason age 11 and Jake age 7. Prior to being a stay at home mom, Karine was a Financial Advisor with Merrill Lynch in Menlo Park, CA and has worked many years in the Finance Industry with companies such as Smith Barney, Bank of America and Santa Barbara Credit Union. After graduating from UC Santa Barbara, Karine lived in Northern California with most of her extended family and friends still residing there. Karine holds resident producer licenses in Accident & Health or Sickness, Casualty, Life and Property in the state of Idaho and non-resident licenses in California. She is thrilled to be re-joining our team in order to continue to serve others in our community. Being an Independent Insurance Agent will allow her to continue to help others so that they too may find peace and comfort knowing that what matters most to them are protected. Karine is a NAUI Rescue Scuba Diver, was a Volunteer Fire Fighter for Hauser Lake and is a current Adult Volunteer for the Young Marines of North Idaho. Her hobbies include cooking, country western dancing, fly fishing, boating, going RVing, always learning new things, helping others and spending time with family and friends.


Jenny Secrest – Administration & Billing Specialist

Jenny Secrest, Administrative Assistant, has been at Pacific Crest Insurance for only a few months. She finds joy in being able to help the agents be more organized and efficient and working with a team of people who really care about what is best for their clients. Jenny lives in Post Falls with her husband Dustin and their 2 boys, Caleb and Ezra. They enjoy taking bike rides, hiking, watching the boys play basketball, and having family movie nights at home. She and her family just moved to Idaho a little over a year ago from the Seattle area. Prior to living in WA Jenny has served with Youth With A Mission in Montana for approx 10 years where she had the opportunity to lead mission teams overseas to South Africa, India, Thailand, and Namibia. She and Dustin met in Youth With A Mission and served together for 6 of those 10 years. Jenny has a hidden talent of building a really good fire (either campfire or in a wood stove). Jenny also volunteers at her boy’s school.


Emily Ponczoch – Social Media Coordinator

Photo of Emily P.Emily Ponczoch our Social Media Coordinator has been with Pacific Crest Insurance for 3 years. She loves knowing that our posts are relevant and helpful to our clients in their everyday lives. She enjoys being part of a team that truly cares about serving people. Emily grew up in Othello WA and currently lives in Hayden with her husband Levi and their little girl. They first came to the area to finish their schooling where Emily earned a Bachelor’s Degree in Psychology from Whitworth University. Emily and Levi have been married for 11 years. Emily enjoys outdoor activities including hiking, biking, and running in the CDA Sandpoint and Liberty Lake areas. Emily serves middle school students at Lake City Church.


Jamara Robinson – Advisor – Personal Insurance

JamaraJamara Robinson joined Pacific Crest Insurance in April 2019 as an Insurance Advisor. She had been in insurance for a year and a half prior to joining our team. Jamara was born and raised in the inland northwest, growing up on a horse ranch in Twin Lakes. She currently lives in Liberty Lake with her husband and three daughters. Jamari’s greatest passion is her family, she and her husband are also the youth directors at their church in Liberty Lake. While she enjoys summer evenings on their family boat, Jamara is also a big fan of cold winters with lots of snow. She likes coffee, DIY projects and traveling with her family.


Jake Nelson – Advisor – Personal Insurance

Jake Nelson joined Pacific Crest Insurance in September 2020 as an Insurance Advisor in Personal Lines. Jake loves helping people find peace of mind, know that they have the right coverage at the right price. Jake served for 7 years as a Youth and Kids Pastor at Lake City Church in Coeur d’Alene and 7 years as an Operations Manager for a large medical supply company. Jake has lived in the Pacific Northwest for his entire life and in North Idaho since 1995. For fun? You might find Jake reading, camping, watching football and spending time with his family. Jake and Courtney have been married since 2007 and their daughter Emery was born in 2010.


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